Dong DMC's Terms of Service

Dong DMC - Vietnam B2B Travel Solutions.

1. Introduction

Welcome to Dong DMC Vietnam. These Terms of Service govern your use of our B2B travel services, websites, and any communications or contracts between Dong DMC and our travel professional partners.

2. Scope of Service

Dong DMC provides destination management and travel solutions for tour operators, travel agencies, and corporate clients worldwide. All bookings, services, and agreements are strictly B2B (business-to-business) and not intended for direct consumer transactions.

3. Booking & Payment Terms

  • Bookings are confirmed upon receipt of a signed agreement or deposit payment.
  • Final payment is due no later than 14 days before service commencement unless otherwise agreed.
  • Bank transfer fees are the responsibility of the client.

4. Cancellations & Refunds

Cancellation fees may apply based on proximity to travel date and supplier policies. Full details are provided in each client agreement. Dong DMC aims to maintain fairness and transparency in all refund processing.

5. Responsibilities & Liabilities

Dong DMC acts as an intermediary between our partners and local service providers. While we ensure quality delivery, we are not liable for changes or cancellations caused by third-party suppliers, force majeure events, or client misrepresentation.

6. Data Privacy

Dong DMC protects the confidentiality of client information. All personal and business data collected during service engagement is used strictly for operational and communication purposes, in line with our Privacy Policy.

7. Intellectual Property

All content, logos, digital materials, and itineraries provided by Dong DMC are the intellectual property of Dong DMC Vietnam and may not be reused or distributed without written permission.

8. Jurisdiction

These terms are governed by the laws of the Socialist Republic of Vietnam. Any disputes shall be settled through negotiation, and if unresolved, referred to the appropriate legal authority in Ho Chi Minh City.

9. Agreement to Terms

By engaging Dong DMC’s services, you acknowledge that you have read, understood, and agreed to these Terms of Service. These terms ensure transparency, trust, and seamless collaboration between Dong DMC and travel professionals worldwide.